Director - Private Bank & Commercial Banking Operations

Position Title

Director - Private Bank & Commercial Banking Operations

Location

New York, NY 10018

Job Summary

Pay Range: 150-312K

The Director - Private Bank & Commercial Banking Operations supports the Private & Commercial Bank clients for all transactions (OLB/Mobile and phone based) as well as all treasury and consumer product set up, enhancements, changes and direct education for those products. In addition, the team/leadership will support the sales team for demo’s and transitioning large high net worth clients. The Director - Private Bank & Commercial Banking Operations is a key part of Private & Commercial Bank support success across treasury and consumer as well as the design and delivery of client self service and product/technology strategy for all the Private & Commercial Bank needs.

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

• Influencing across senior leaders and execs a strategic business objective and operating design/delivery for the direct support of the private & commercial banks continuous service needs/capabilities across all channels and products. 

• Bank wide strategic design and implementation oversight of new technology/process and services/products for Commercial/Consumer and Private Bank, partnering with IT, Digital, Branch ops and Product Lines of Business’s (LOB’s).

• Meeting and managing a significantly large operating budget of expense while driving a strategic vision of capital investment that has significant impact to other LOB’s strategic initiatives and ability to meet financial targets.

• Managing day-to-day operations of the Private & Commercial Bank Support and services, that is key to the Private & Commercial banks ability to book, service accounts and drive profitability. Engaging with leaders of Private & Commercial Bank groups to ensure cycle times, service levels and team support is meeting targets.

• Makes directional adjustments to strategic plans impacting the entire banks support structure for Commercial and Private Bank as well as product support that can also impact consumer clients.

• Oversight and design of KRI’s and risk-based metrics to ensure compliance and reg adherence.

• Development of leadership team, of senior managers for continuous financial and client service improvement as well as leadership skills and career progression preparedness.

• Uses independent judgement and discretion to make decisions and includes Managed Services Partners, where appropriate in support model to deliver needed services.

• Analyzes and resolves problems pertaining to Private & Commercial Bank.

• May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. 

• Minimum experience required: 10 plus years of banking experience.

• 8 years in a leadership role driving strategic decisions or support.

• 8 years of management experience with a team of direct reports.

• 6 years of call center or equivalent experience.

Preferred Qualifications:

• Education level preferred: Undergraduate Degree (4 years or equivalent).

Job Competencies:

• In depth knowledge of Treasury products and services.

• Understanding of channel delivery of services and self-service options within the industry.

• Strong history of risk-based decisions and control framework oversight (IT, Risk, Audit, Ops).

• History of project management or delivery requiring business case and budget management.

• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.

• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

• 10-20% travel required.

• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank